These Terms of Service ("Terms") govern your access to and use of the CARTT.AI platform ("Platform") operated by Timothy Worley trading as CARTT.AI ("we", "us", "CARTT.AI") from Byron Bay, New South Wales, Australia. By creating a tenant, accepting an invitation to administer a tenant, or otherwise using the Platform, you agree to these Terms.
Definitions
"Tenant" means an organisation that operates one or more storefronts on the Platform. "Tenant Administrator" means a person authorised to manage a tenant. "End-Customer" means a shopper who buys from a tenant's storefront. "Plan" means one of Foundation, Growth, Operator or Network, as published at cartt.ai/#pricing. "AI Wallet" means the prepaid credit balance used to meter AI usage.
Your account
You must provide accurate information when creating a tenant or administrator account. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access.
Each tenant on the Network tier may invite child tenants (retailers) to operate sub-storefronts. Each child tenant funds and accepts these Terms independently.
Plans and fees
Plans are billed monthly in Australian dollars (AUD). Fees and inclusions are published at cartt.ai/#pricing. One-time onboarding fees apply when a tenant is provisioned. Plan upgrades take effect immediately and are pro-rated; plan downgrades take effect at the next billing cycle.
All amounts are exclusive of GST unless stated. GST is added on tax invoices where applicable.
Late payment may result in restricted access or suspension after reasonable notice. Termination for non-payment does not relieve you of any unpaid fees accrued prior to termination.
Free trial, onboarding and refunds
New self-serve subscriptions begin with a 14-day free trial. You are not charged the subscription during the trial, and you may cancel at any time before it ends without being charged.
A one-time onboarding fee applies to each plan and covers guided setup, theme and product import, and payment-gateway configuration. Onboarding work begins, and the onboarding fee is charged, when your trial ends — or earlier if you choose to start onboarding ahead of time from your dashboard. Because the onboarding fee pays for work performed for you, it is non-refundable once charged, except where a refund is required under the Australian Consumer Law.
Subscription fees are generally non-refundable; cancelling stops future renewals but does not refund the current paid period. Where we do issue a refund at our discretion (other than where required by law), the refund is made net of the payment processing fees charged by our payment provider on the original transaction, as those fees are not returned to us.
Nothing in this section limits any right to a refund or remedy you have under the Australian Consumer Law.
AI wallet and metered usage
AI features (content generation, image generation, video generation, chatbot, AI Business Advisor and others) are metered. Each plan includes a monthly AI wallet allowance; usage beyond the allowance draws from prepaid top-ups. Per-unit rates are published in your tenant admin and updated as upstream provider costs change.
Unused monthly allowance does not roll over. Prepaid top-up credits do not expire while your tenant is active. Wallet credits are non-refundable on plan downgrade or termination, except where required by Australian Consumer Law.
Acceptable use
You agree not to use the Platform to:
- Send unsolicited bulk email or SMS in breach of the Spam Act 2003 (Cth).
- Sell goods or services that are illegal in Australia or that violate intellectual property rights.
- Process payments for restricted categories listed by the connected payment processor.
- Attempt to gain unauthorised access to the Platform, other tenants' data, or our infrastructure.
- Use AI features to generate content that is unlawful, defamatory, infringing, hateful, or that depicts a real person without their consent.
- Reverse-engineer, scrape, or systematically extract data from the Platform other than via published APIs you are entitled to use.
We may suspend or terminate access for breach of acceptable use, with notice except where the breach poses an immediate risk to the Platform or other tenants.
Tenant content and intellectual property
You retain all intellectual property rights in the content you upload to the Platform (product images, descriptions, branding, customer data, etc.). You grant us a non-exclusive, royalty-free licence to host, store, transmit and display that content solely to provide the Platform to you.
AI-generated content produced via Platform AI tools is owned by your tenant, subject to the AI provider's terms (which prohibit certain uses). You are responsible for ensuring AI outputs are lawful and accurate before publishing or sending them.
The CARTT.AI software, platform code, themes, templates and documentation are owned by us and licensed to you only for use of the Platform.
Third-party integrations
The Platform integrates with third-party services (payment processors, accounting systems, inventory and warehouse systems, POS systems, shipping carriers, marketplaces, AI providers and others). When you connect a third-party service, you authorise us to exchange data with that service on your behalf. Third-party services are governed by their own terms, which you should review.
We are not responsible for the availability, accuracy or actions of third-party services. If a third-party service ceases to be available, we will make commercially reasonable efforts to maintain or replace the integration.
Service availability
We target high availability but the Platform is provided on an "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free or secure against all threats. Planned maintenance is announced in advance where practical.
Warranties and Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures of the service, you are entitled to a refund or a re-supply of the service. To the maximum extent permitted by law, we exclude all other warranties, conditions and representations, express or implied.
Limitation of liability
Subject to non-excludable rights under the Australian Consumer Law, our aggregate liability to you arising from or in connection with these Terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the liability. We are not liable for indirect, consequential, incidental, special or exemplary damages, including loss of profit, loss of business, loss of goodwill, or loss of data.
Termination
Either party may terminate a paid plan at the end of a billing cycle by giving notice through the tenant admin or in writing. We may terminate immediately for breach of acceptable use, non-payment, or if continued service would expose us to legal risk.
On termination: (a) we provide an export of your tenant data on reasonable request within 30 days; (b) we purge tenant data within 30 days of the export, except where retention is legally required; (c) accrued fees remain payable; (d) wallet credits are not refunded except as required by law.
Changes to these terms
We may amend these Terms by giving you at least 30 days notice (typically by email to tenant administrators). If you do not accept the amended Terms, you may terminate before they take effect.
Governing law
These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms.
Contact
Questions about these Terms: legal@cartt.ai or via the contact form.